Politica de retur

Politica de retur

Last updated: July 2026

General Policy

Due to the nature of research-grade compounds, we do not accept returns of opened, used, or temperature-compromised products. All sales are final once a product has been dispatched, unless the conditions below apply.

Eligible Refund Situations

We will offer a replacement or full refund in the following circumstances:

• Incorrect item received: You received a product different from what you ordered.
• Damaged on arrival: The product arrived visibly damaged or the vial was broken. Photographic evidence must be provided within 48 hours of receipt.
• Lost in transit: The order was confirmed lost by the carrier and not delivered within 30 days of dispatch.

How to Request a Refund

1. Email contact@peptigen.ro within 7 days of receiving your order (or within 30 days for lost shipments).
2. Include your order number, a description of the issue, and photographic evidence where applicable.
3. We will review your request and respond within 3 business days.

Non-Eligible Situations

• Change of mind after dispatch.
• Products returned without prior authorisation.
• Products that have been opened, used, or stored incorrectly.
• Orders delayed or seized by customs (see Politica de livrare).

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days of approval.

Contact: contact@peptigen.ro | Zürich, Switzerland